Returns and Exchanges:
Please carefully inspect your order upon delivery.
Encounter Sports USA accepts merchandise returned within 15 days of the delivery date. The item(s) must be unused and in perfect condition. Credit on credit cards will be made upon receiving returned item(s). Shipping and handling is non-refundable unless an error was made by the company. Please send an email to info@encountersports.com to request a return authorization number. Ship returned item(s) prepaid, in the original packaging.
Encounter Sports USA will gladly exchange item(s) with the exact dollar value of the original item(s) within 15 days of delivery date. Please send an email to info@encountersports.com to request exchange. Ship exchanged item(s) prepaid, in the original packaging. The company will bill your credit card for shipping and handling on the date the exchanged item(s) are sent out. Original shipping charges are non-refundable.
Encounter Sports USA reserves the right to charge a 15% restocking fee if the returned or exchanged item(s) is determined to have been used or opened.
Shipping:
Encounter Sports USA ships all order(s) via UPS ground service or USPS insured mail. Please allow 3-12 business days for your order(s) to arrive.
Express or overnight deliveries can be arranged by sending us an email at info@encountersports.com. Additional charges apply.
For shipments to Hawaii, Alaska, Guam, Puerto Rico, US Virgin Islands, Mexico, Canada and other international territories, please send us an email at info@encountersports.com to arrange delivery. Additional charges apply.
Privacy:
Encounter Sports USA is committed to protecting your privacy and will not use any unethical promotional methods. Personal and financial information that is collected is used strictly to contact the customer to answer questions and provide additional information that the customer requested from the company. Customer email address is collected and used to verify identity for future visits to the site.
Encounter Sports USA will not share, sell or rent any customer information to third parties for any reason.
Encounter Sports USA is a highly secure e-commerce site. We use SSL (Secure Socket Layers) encryption to keep customer information safe.
Encounter Sports USA does not store customer data where it can be accessed over the internet.
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